Support

Getting help

Email support@athmex.com. We aim to reply within two working days.

Connecting Claude or ChatGPT

Your Athmex private link is on your dashboard. Create a separate link for each assistant.

Claude — Settings → Connectors → Add custom connector → paste your link.

ChatGPT — Settings → Apps → Advanced Settings → Developer Mode → Add App → paste your link.

Once connected, ask "What do you know about me?" to check it is working.

Connecting your training data

Athmex holds your context; your activities come from your training platform's own connector. Which one you need depends on what you train with — see Integrations for the route that matches your device and assistant.

Updating your profile

Edit your profile, thresholds, goals and races at any time from your dashboard. Claude and ChatGPT can also update them during a conversation, but will always ask you to confirm first.

Downloading your data

Account settings → Download my data. You get a single JSON file containing everything Athmex holds about you.

Deleting your account

Account settings → Delete my account. This permanently removes your profile, context, goals, races and connection credentials. We aim to complete deletion within 7 days and always within 30.

Service status

Check /api/status.